Returns & Exchanges
Due to the perishable nature of our gourmet products, Demel accepts returns only for items that arrive damaged or incorrect. We are committed to ensuring your artisanal treats reach you in perfect condition.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and clear photos of the damaged product or packaging.
Verification
Our quality assurance team will review your claim to ensure it meets our safety and hygiene standards for a replacement or refund.
Return Authorization
If a physical return is required, we will provide a pre-paid shipping label and specific instructions on how to pack the perishable items.
Resolution
Once your claim is approved, we will process a full refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing